We strive to provide you with high-quality products and excellent customer service. Please read the following Return/Refund Policy carefully to understand our practices regarding returns and refunds.
Returns:
a. To be eligible for a return, your item must be unused and in the same condition that you received it.
b. You must initiate the return process within 7 from the date of purchase.
c. To initiate a return, please contact our customer service team at [your customer service email or phone number] to obtain a return authorization.
d. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
e. If your return is approved, we will process the refund to the original method of payment within 5 working days.
Refunds:
a. Refunds will be issued for the purchase price of the returned item, excluding any shipping and handling fees.
b. If you received a damaged or defective item, please contact us immediately. We will arrange for the return and replacement of the item at no additional cost to you.
c. Late or missing refunds: If you haven’t received a refund yet, please check your bank account or credit card statement. It may take some time before your refund is officially posted.
Exchanges:
a. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at support@hsblco.com.
Return Shipping:
a. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
b. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellations:
a. If you wish to cancel an order, please contact us as soon as possible. Once the order is shipped, it cannot be canceled. You may initiate a return after receiving the item.
Contact Us:
a. If you have any questions about our Return/Refund Policy, please contact us at support@hsblco.com.
By making a purchase with HSBLCO, you acknowledge that you have read, understood, and agreed to our Return/Refund Policy. We reserve the right to update or modify this policy at any time, and changes will be effective immediately upon posting on our website.