1. Eligibility for Refund:
1.1. Product/Service Issues: You may be eligible for a refund if you encounter technical issues or defects with our products or services that significantly hinder their functionality and have not been resolved by our support team within a reasonable time frame.
1.2. Non-Delivery: If you have not received access to a digital product or service within the specified delivery period, you may be eligible for a refund.
1.3. Duplicate Charges: In the event of accidental duplicate charges for the same product or service, we will issue a refund for the duplicated transaction.
2. Non-Eligibility for Refund:
2.1. Change of Mind: We do not offer refunds for purchases made due to a change of mind or if the product or service does not meet your personal preferences.
2.2. Abuse of Refund Policy: HSBLCO reserves the right to deny refunds if we suspect that a customer is abusing our refund policy or if there is evidence of fraudulent activity.
3. Refund Request Procedure:
To request a refund, please follow these steps:
3.1. Contact Support: Reach out to our customer support team at [Contact Email/Phone] within [specified time period, e.g., 30 days] of your purchase. Provide detailed information about the issue you encountered or the reason for your refund request.
3.2. Investigation and Resolution: Our support team will review your request and work to resolve the issue promptly. We may request additional information or troubleshooting steps to assess your eligibility for a refund.
3.3. Refund Processing: If your refund request is approved, we will initiate the refund to your original method of payment within [specified time period, e.g., 5 business days]. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
4. Contact Us:
If you have any questions or need assistance with our Refund Policy, please contact our customer support team at [Contact Email/Phone].
5. Changes to the Refund Policy:
HSBLCO reserves the right to update or modify this Refund Policy at any time without prior notice. The current version of the policy will be posted on our website, and any changes will be effective immediately upon posting.